Donor Care Support Officer

The Donor Care Support Officer is responsible for providing superior customer service to our donors. Islamic Relief’s objective is to educate our donors by reporting to donors and answering any questions, building relationships and providing different options and opportunities on how they can contribute to help different vulnerable communities globally.

Day-to-day operations include but are not limited to, receiving and making any necessary calls to donors and providing support through email regarding their account, and informing donors of our various programs such as orphan sponsorship, emergency appeals, Zakaat, Sadaqa, water and sanitation, and any other work we support on the field or domestically.

A successful candidate for this role must be available to work evenings, and/or weekends, currently and during peak seasons such as Ramadan. The hours for this role may vary.

Status: Part-Time Immediate, Full-time May 1 onwards
Location: Burlington, ON
Department: Donor Care
Start Date: Immediate

Essential Duties and Responsibilities:

Donor Care – Customer Service

  • Provide exceptional customer service in all interactions with our donors (phone, email, and in person)
  • Work well in a fast-paced environment where you’re required to multi-task and prioritize different tasks
  • Contribute to our various campaigns through donation processing
  • Encourage donors to contribute to our various projects by educating them about programs

Reporting and Other Tasks

  • Manage the documentation and reporting related to individual water and sanitation projects
  • Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
  • Any other Ad hoc tasks assigned by the donor care manager, and/or team lead

Qualifications and Requirements:

  • Post-Secondary Education; University degree preferred
  • Experience with Raiser’s Edge is an asset
  • Proficiency in Excel is an asset
  • High proficiency in English (oral and written), French and Arabic (oral) preferred
  • Strong attention to detail required
  • 1-2 years of previous customer service experience
  • Manages to balance accuracy and efficiency of work while multi-tasking
  • Works well in a team environment and independently
  • Excellent communication, organization and problem-solving skills
  • Basic mathematical skills required
  • Self-motivating takes initiative and has the ability to follow instructions
  • Must be eligible to work in Canada